Curse

Lycan · Mar 25, 2006, 12:04 AM // 00:04

heres my trace:

Tracing route to auth1.arenanetworks.com [206.127.148.48]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Lrdeo · Mar 25, 2006, 12:13 AM // 00:13

Well after two weeks of jumping through hoops and running all their "diagnostic programs" and uninstalling and installing various combinations hardware and software components I finnally get this response.

"Hello,

This issue has been escalated to our network engineering team. The issue seems to be related to network updates that a major Internet provider are making and they are also looking into a resolution for this issue. Unfortunately, at this time, we do not have an ETA for the resolution of the issue, but rest assured that it will be resolved in due time. We appreciate your help and patience in identifying this problem and working towards a resolution.

Please let us know when you're able to connect again and whether you have any other problems at that point.

Regards,
The Guild Wars Support Team"

Translation: We already have your $50 bucks and we don't feel like actively trying to fix this problem on our own because there are not a large enough number of user's experiencing this problem for it to cause a negative impact on prospective sales of our product/s. Therefore we are going to claim that the fault has nothing to do with us and instead blame the fault on an internet provider who will remain nameless because, lets face it, is our fault and we just don't want a major corporation to sue us because of libel. And we also have no idea when or even if this problem is going to be resolved but rest assured that if it does magically go away on it's own it was all due to the efforts and hard work of our diligent tech support staff and has nothing to do with that unamed internet provider which we are blaiming presently. Also if you should manage to get it up and running on your own please shoot us an e-mail not because we're curious about how you resolved the issue but because WE CARE.

ring ring...Hello Gamestop? Yes, I'd like to reserve a copy of Age of Conan please.

Throm · Mar 25, 2006, 12:48 AM // 00:48

after the patch or wutever today, I actualy got on and played for abt 2 hrs. I logged off and created a factions char. and played for abt 5 min. Hopefuly, this was not another fluke.

Tok · Mar 25, 2006, 12:56 AM // 00:56

I just bought GW and have been having this problem all day. I also downloaded the Factions preview and have been having this damn error for the past week. Now i've actually bought the game, I'm pissed off!

I've contacted my network admin to see if the ports are closed but I doubt they will be :/

mathewthegreat · Mar 25, 2006, 12:59 AM // 00:59

Lycan ur problem is on your pc, some software you are using is blocking it.

mathewthegreat · Mar 25, 2006, 01:03 AM // 01:03

can EVERYONE tracert auth1.arenanetworks.com please cause i wana see howmany of us have the same problem

Endeavor000 · Mar 25, 2006, 01:52 AM // 01:52

C:\Documents and Settings\Owner>tracert auth1.arenanetworks.com

Tracing route to Auth1.ArenaNetworks.com [206.127.148.47]
over a maximum of 30 hops:

1 * * * Request timed out.
2 7 ms 9 ms 11 ms 68.87.198.233
3 12 ms 11 ms 9 ms 68.87.192.29
4 9 ms 9 ms 8 ms 68.87.192.26
5 14 ms 9 ms 9 ms 68.87.192.34
6 19 ms 18 ms 18 ms 68.87.226.114
7 16 ms 18 ms 11 ms 12.117.240.13
8 12 ms 18 ms 19 ms 12.123.12.53
9 18 ms 21 ms 20 ms gbr1-a90s6.sffca.ip.att.net [12.123.12.30]
10 11 ms 11 ms 11 ms att-gw.ashburn.eli.net [192.205.32.74]
11 17 ms 12 ms 16 ms 0.so-2-0-0.XL1.SCL2.ALTER.NET [152.63.57.50]
12 19 ms 28 ms 20 ms 0.so-4-0-0.CL1.LAX15.ALTER.NET [152.63.116.105]

13 28 ms 19 ms 19 ms POS6-0.GW2.LAX15.ALTER.NET [152.63.117.89]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Maedhros · Mar 25, 2006, 02:01 AM // 02:01

WOOOOOOOT!!!!!!! I CAN LOG IN AGAIN SO HAPPY!!!"""""""!!!!!!!!<

WOOOOOOOT!»"!!! HOPE YOU GUYS IT WORKS TOO!!!! WEPEEEDOOOOOOOO!!!!
SOOOOOOO HAPPY!!!! NOT DYING TO PLAY AGINA!!!!

Message from the heart,
~Maedhros

Tok · Mar 25, 2006, 02:15 AM // 02:15

This is my Tracert thing. Hope it helps

--------------------------
C:\Documents and Settings\Sam>tracert auth1.arenanetworks.com

Tracing route to auth1.arenanetworks.com [206.127.148.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms gp250a.halls.manchester.ac.uk [130.88.163.250]
2 3 ms 2 ms <1 ms gw-uom.mcc.ac.uk [130.88.250.54]
3 <1 ms <1 ms <1 ms gw-man.netnw.net.uk [194.66.21.242]
4 <1 ms <1 ms 1 ms gw-nnw.core.netnw.net.uk [194.66.25.97]
5 <1 ms <1 ms <1 ms manchester-bar.ja.net [146.97.40.201]
6 1 ms 3 ms 1 ms po11-0.warr-scr.ja.net [146.97.35.165]
7 9 ms 5 ms 4 ms po3-0.read-scr.ja.net [146.97.33.53]
8 6 ms 6 ms 6 ms po0-0.lond-scr3.ja.net [146.97.33.37]
9 6 ms 6 ms 6 ms po1-0.int-gw2.ja.net [146.97.35.138]
10 6 ms 6 ms 6 ms sl-gw11-lon-2-0.sprintlink.net [82.195.189.157]

11 7 ms 6 ms 8 ms sl-bb21-lon-11-0.sprintlink.net [213.206.128.58]

12 11 ms 7 ms 6 ms sl-bb22-lon-3-0.sprintlink.net [213.206.129.153]

13 73 ms 76 ms 78 ms sl-bb20-nyc-2-0.sprintlink.net [144.232.9.163]
14 79 ms 73 ms 73 ms 0.so-2-3-0.BR1.NYC4.ALTER.NET [204.255.174.225]

15 77 ms 133 ms 76 ms 0.so-6-0-0.XL2.NYC4.ALTER.NET [152.63.21.82]
16 160 ms 161 ms 161 ms 0.so-4-0-0.CL2.LAX15.ALTER.NET [152.63.116.106]

17 161 ms 164 ms 160 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete

ange1 · Mar 25, 2006, 02:18 AM // 02:18

u 2 have the same pro. that's sad

zerowingcats · Mar 25, 2006, 02:28 AM // 02:28

Here's my tracert:

traceroute to 206.127.148.47 (206.127.148.47), 30 hops max, 40 byte packets
1 bras3-l0.skt2ca.sbcglobal.net (151.164.187.4) 28.152 ms 10.757 ms 10.470 ms
2 dist1-vlan60.skt2ca.sbcglobal.net (68.120.211.130) 9.405 ms 9.796 ms 9.684 ms
3 bb2-g1-3-0.skt2ca.sbcglobal.net (68.120.211.228) 9.650 ms 9.539 ms 9.278 ms
4 bb1-p10-2.crscca.sbcglobal.net (151.164.191.241) 18.365 ms 12.008 ms 11.308 ms
5 ex2-p5-0.eqsjca.sbcglobal.net (151.164.41.109) 21.264 ms 12.292 ms 12.414 ms
6 ex1-p10-0.eqsjca.sbcglobal.net (151.164.191.66) 11.907 ms 17.979 ms 13.768 ms
7 sl-st20-sj-0-0.sprintlink.net (144.223.242.81) 12.178 ms 12.630 ms 12.790 ms
8 sl-bb21-sj-9-0.sprintlink.net (144.232.9.59) 28.659 ms 12.331 ms 15.408 ms
9 sl-bb20-sj-14-0.sprintlink.net (144.232.3.157) 191.316 ms 137.415 ms 217.648 ms
10 144.232.9.2 (144.232.9.2) 13.059 ms 12.396 ms 13.462 ms
11 0.so-2-0-0.XL2.SCL2.ALTER.NET (152.63.57.102) 13.447 ms 12.829 ms 18.395 ms
12 0.so-6-0-0.CL2.LAX15.ALTER.NET (152.63.10.222) 25.931 ms 25.838 ms 27.026 ms
13 POS7-0.GW2.LAX15.ALTER.NET (152.63.117.85) 26.119 ms 26.621 ms 26.610 ms
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Quinn Falcon · Mar 25, 2006, 02:54 AM // 02:54

Shock horror, there's a chance it's a break in the conection, and it's not cos everyone didn't know how to configure their firewalls? Who'da thought...

Tracing route to Auth1.ArenaNetworks.com [206.127.148.92]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms oak250a.halls.manchester.ac.uk [130.88.176.250]

2 <1 ms <1 ms <1 ms gw-uom.mcc.ac.uk [130.88.250.54]
3 1 ms 1 ms 1 ms gw-man.netnw.net.uk [194.66.21.242]
4 <1 ms 1 ms 1 ms gw-nnw.core.netnw.net.uk [194.66.25.97]
5 <1 ms 1 ms 1 ms manchester-bar.ja.net [146.97.40.201]
6 1 ms 1 ms 1 ms po11-0.warr-scr.ja.net [146.97.35.165]
7 5 ms 4 ms 4 ms po3-0.read-scr.ja.net [146.97.33.53]
8 6 ms 6 ms 6 ms po0-0.lond-scr3.ja.net [146.97.33.37]
9 6 ms 6 ms 6 ms po1-0.int-gw2.ja.net [146.97.35.138]
10 6 ms 6 ms 6 ms sl-gw11-lon-2-0.sprintlink.net [82.195.189.157]

11 6 ms 6 ms 6 ms sl-bb21-lon-11-0.sprintlink.net [213.206.128.58]

12 6 ms 6 ms 6 ms sl-bb22-lon-3-0.sprintlink.net [213.206.129.153]

13 73 ms 73 ms 73 ms sl-bb20-nyc-2-0.sprintlink.net [144.232.9.163]
14 73 ms 73 ms 74 ms 0.so-2-3-0.BR1.NYC4.ALTER.NET [204.255.174.225]

15 74 ms 73 ms 73 ms 0.so-6-0-0.XL2.NYC4.ALTER.NET [152.63.21.82]
16 161 ms 168 ms 161 ms 0.so-4-0-0.CL2.LAX15.ALTER.NET [152.63.116.106]

17 160 ms 160 ms 161 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]
18 * * * Request timed out.
19 * * ...etc.

P.s Heya fellow manchester university goer Tok, GP = grosvner place?

corrupted bloodline · Mar 25, 2006, 04:21 AM // 04:21

I have no freakin idea what this means, but they all have something in common, ey? Hopefully this helps shed light on the issue.........

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\>tracert auth1.arenanetworks.com

Tracing route to Auth1.ArenaNetworks.com [206.127.148.48]
over a maximum of 30 hops:

1 8 ms 8 ms 7 ms 73.75.224.1
2 9 ms 8 ms * 68.87.212.185
3 7 ms * 8 ms 68.87.212.22
4 6 ms * 7 ms 68.87.212.13
5 38 ms 14 ms 12 ms 12.127.33.45
6 15 ms 15 ms 14 ms tbr2-p033603.sffca.ip.att.net [12.123.13.162]
7 11 ms 12 ms 12 ms gbr7-ge30.sffca.ip.att.net [12.123.13.185]
8 26 ms 23 ms 16 ms att-gw.ashburn.eli.net [192.205.32.74]
9 15 ms 33 ms 13 ms 0.so-2-0-0.XL2.SCL2.ALTER.NET [152.63.57.102]
10 45 ms 23 ms 24 ms 0.so-6-0-0.CL2.LAX15.ALTER.NET [152.63.10.222]
11 22 ms 24 ms 24 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Documents and Settings\>

dubruoy · Mar 25, 2006, 05:33 AM // 05:33

Ok mathewthegreat, here's mine and I CAN log on. I've been playing all night. Something is very strange here.

1 140 ms 134 ms 134 ms apx8101sys.stkn.mdsg-pacwest.com 64.66.193.73]
2 126 ms 148 ms 126 ms csc6502r-vlan207.stkn.mdsg-pacwest.com [10.101.2
07.1]
3 149 ms 124 ms 144 ms csc12001-gig3-1.stkn.mdsg-pacwest.com [64.66.193
.193]
4 137 ms 123 ms 124 ms POS3-2.GW2.SAC1.ALTER.NET [208.222.9.53]
5 138 ms 126 ms 124 ms 152.at-6-0-0.XR2.SAC1.ALTER.NET [152.63.51.98]
6 134 ms 128 ms 125 ms 0.so-0-0-0.XL2.SAC1.ALTER.NET [152.63.54.1]
7 141 ms 138 ms 139 ms 0.so-5-0-0.CL2.LAX15.ALTER.NET [152.63.115.201]
8 138 ms 134 ms 140 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Quinn Falcon · Mar 25, 2006, 11:00 AM // 11:00

Yea, abit dubious about using tracert on this I suppose, doubt they'd let just everything go through to the auth server anyway, we're probably not supposed to get all the way through with random spam packets just for traceroute.

[Edit] Oddly though I got an email from arena net getting the same request, plus a request to try telnet on their auth server.

mathewthegreat · Mar 25, 2006, 01:21 PM // 13:21

3 28 ms 19 ms 19 ms POS6-0.GW2.LAX15.ALTER.NET [152.63.117.89]

17 161 ms 164 ms 160 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]

13 POS7-0.GW2.LAX15.ALTER.NET (152.63.117.85) 26.119 ms 26.621 ms 26.610 ms

17 160 ms 160 ms 161 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]

11 22 ms 24 ms 24 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]

8 138 ms 134 ms 140 ms POS7-0.GW2.LAX15.ALTER.NET [152.63.117.85]

errrr..........so.......6 of us with traceroutes stopping in the same place.........

Mine stops here:

17 162 ms 162 ms 162 ms pos7-0.gw2.lax15.alter.net [152.63.117.85]

wow, i guess all of our firewalls are blobking out this router

Quinn Falcon · Mar 25, 2006, 03:14 PM // 15:14

Could just be good security at their end (assuming it's not that same security stopping us logging in, in which case, that's bad s.e.c.u.r.i.t.y, very bad s.e.c.u.r.i.t.y!) not sending responses to the traceroute, my traceroute to file1.arenanetworks.com (another destination tested by their network info tool) stops getting responses before it gets there but telnet on port 6112 goes through in an instant.

Tok · Mar 25, 2006, 05:39 PM // 17:39

Quote:

Originally Posted by Quinn Falcon

P.s Heya fellow manchester university goer Tok, GP = grosvner place?

Yeah room EE08 :P

So what do you guys suggest to do? Just sit back and wait till they do something?

mathewthegreat · Mar 25, 2006, 06:21 PM // 18:21

Quote:

Originally Posted by Quinn Falcon

Could just be good security at their end (assuming it's not that same security stopping us logging in, in which case, that's bad s.e.c.u.r.i.t.y, very bad s.e.c.u.r.i.t.y!) not sending responses to the traceroute, my traceroute to file1.arenanetworks.com (another destination tested by their network info tool) stops getting responses before it gets there but telnet on port 6112 goes through in an instant.

Yea i thought this but they assure me they are not blocking any ips :\

zerowingcats · Mar 26, 2006, 12:01 AM // 00:01

I finally am able to get on! For me, I had to uninstall Nod32 (not just disable it or configure it, but uninstall it) because according to guild wars tech support, something with the registry was messed up or something. Anyway good luck to everyone and hopefully they will all get fixed soon! (Ps. get ready to decompress A LOT of files)